Audience Ombudsman for Radio and Television Licensees
At Visalex Abogados we advise companies and individuals on audience ombudsman services in San Pedro Garza García, Monterrey and San Luis Potosí, Mexico.
The Federal Telecommunications and Broadcasting Law requires broadcasting licensees to have an audience ombudsman: a person with full autonomy who receives, processes, documents and follows up on the complaints and observations of the audience.
Our services mainly include:
- Development of a procedure to handle requests
- Drafting of a code of ethics
- Advice
- Receiving, documenting, processing and following up on the audience's observations, complaints, suggestions, requests or remarks
Frequently asked questions
Which licensees must have an audience ombudsman?
The Federal Telecommunications and Broadcasting Law establishes this obligation for broadcasting licensees.
What does the audience ombudsman do?
It receives, documents, processes and follows up on the audience's observations, complaints, suggestions, requests or remarks.